Yes! And only one. We run an efficient company, so it’s just me as the tour operator and you always talk with me when you contact us.Â
All of our guides speak English (certified) and we also have French and Spanish speaking guides… and of course Chinese 🙂
We know plans change! You can cancel at any point up to 24 hours before your tour start for a full refund. However, if we booked hotels or other services for you that don’t have such a lenient refund policy, we’ll let you know. For layover tours, see our layover refund policy. It’s basically the same, but sometimes things happen the day of your tour we (and you) can’t control.
If you have any questions, we’re happy to answer! Just contact us and we’ll respond ASAP
As long as you can 🙂 China is large and diverse. But having said that, there are many similarities of sites in each city, but each have their iconic sites. A good rule is allow two days in each city and one day to travel between cities.
If you have any questions, we’re happy to answer! Just contact us and we’ll respond ASAP
Our virtual tours are real tours with live guides. You connect by video to watch and interactive with our guides. We provide free versions through our partner, HeyGo.com, as well as private virtual tours.Â
Yes! On our private tours you can talk directly and see each other. For free tours you can use HeyGo messaging feature. Our guides are amazing at doing tours and responding to questions in real time. (They really are 🙂Â
Yes! If you choose our private virtual tour, it’s up to you! We have toured shopping malls, hospitals, schools and anything you can think of. Just Contact Us and let us know what you have it mind.Â
Generally our virtual tours have amazing video quality (mostly HD), but it can depend on the location and available bandwidth. We do our best!Â
Yes! We embraced virtual tours early to keep busy during the Covid pandemic and will continue to offer them for people can can’t visit in person. Of course we’d love to see you in China live!
Yes! If you have a bit of techno savvy. You need to use your mobile or PC screen mirroring capability. Find a teenager and have them help you 🙂 Some TV web browsers may support live streaming directly, so be sure to test before your virtual tour!
Can’t find your answer? Just Contact Us and ask. We’re here to help.
If you’re just passing through China and have 12 hours or more at an airport, cruise terminal, or railway station, you may want to best use your “layover” time to take a tour! I love doing this when traveling to see a city quickly and not just waste time sitting at the airport!
Layover tours are still personal tours, but we typically pick you up and drop you off at the airport or cruise terminal. You still require a visa, which you can get at the airport or cruise terminal, but there are restrictions. Read our other FAQ to learn more.Â
In order for customs officials to allow you to leave the terminal where our guide meet you, there are several requirements to note:
We know this can be confusing! Especially since the policy changes often and sometimes without notice or at the whim of the officials. Just Contact Us and we’re happy to answer any questions.
We pick you up directly as you exit customs at airports and as you exit your cruise ship at cruise terminals. We provide detailed instructions and our guide will have your name on card. You can’t miss us! And of course you can contact your guide or Jenny if you we do happen to miss each other (which rarely happens 🙂
We support all airports and cruise terminals in the following cities:Â
Sometimes you can send it through to your final destination, but if you have it with you it’s no problem. We store it safely in our vehicles and it’s always with our driver so secure. (We’ve never had a problem!)
We don’t recommend layover tours if you have less than 12 hours for three reasons:
Can’t find your answer? Just Contact Us and ask. We’re here to help.
We’re not a big tour agency… just me and some of my professional tour guide friends. We love sharing authentic China and our goal is to make sure you have a great time based on your interests – guaranteed! All of us agree to a code of conduct that focuses on you, our guest, and not on taking you places you don’t want to see or touristy shopping areas. And because our overhead is so low, we can offer you great prices along with customized service.
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​Twitter: JennyLiang888
​Linkedin: JennyShanghaiTours
​P:(China) +86 186-2171-9434
P: (US EST): 1-980-395-3733
WeChat:Â Jennys_China_Tours
​Email: jenny@jennyschinatours.com
(c) 2023 Jenny’s China Tours. All Rights Reserved.
Our network of guides have grown to new friends (all certified English speaking guides of course) in Xian, Chengdu and Guilin. We're adding new tours and working through amazing itineraries and experiences.
We're a small team, so don't have a BIG IT budget, but doing our best to create a great website that matches our amazing guides. But we know there may be some bugs still that we're working through. We appreciate your patience!
We know a fast website is really important and we're not super happy with the current speed... but working on it!
We're also working on the shopping cart to ensure a smooth experience and allow our visitors to have an account that you can come back to see status, download your itinerary, cancel if needed, etc.
We'll still have our original website: www.jennysshanghaitours.com working while we transition. We'll see what happens to that after we're all done :)
P:(China) +86 186-2171-9434
P: (US EST): 1-980-395-3733